Frequently Asked Questions

Yes, we ship Worldwide.

Please email contact@noniandco.co.nz with your order number or query.

We accept Visa, MasterCard.
Paypal
Laybuy
Afterpay

You can email contact@noniandco.co.nz or fill in the Contact Form.

At NONI & CO, we use the most secure payment gateways. If you are having difficulty checking out, please email our Customer Care team at contact@noniandco.co.nz for further assistance and we will gladly assist you further.

The currency displayed on www.noniandco.co.nz is in New Zealand dollars (NZD).

Unfortunately, once you've placed your order, it is not possible to cancel or amend any details, as our warehouse team will have already started processing your order!

Unfortunately, we cannot add items to an existing order. Kindly place a new order for the item and contact us by emailing contact@noniandco.co.nz

Yes. Upon placing your order, you will receive an email confirmation. If for some reason, you did not receive an email, please check your spam/junk folder first before emailing contact@noniandco.co.nz

It is a great opportunity for our customers to secure their size in a style that is going to be arriving soon or being restocked soon. All Preorders are paid for in full at the time of purchase.


The date of delivery is specified under the description of each product. Expected delivery times on Preorders are accurate to the best of our knowledge. Noni & Co. is not held responsible in the unlikely event that the pre-order items are delayed.

Kindly place separate orders if you would like your in stock order to be shipped immediately. Alternatively, if you are happy to wait, you can place both in stock and preorders on the same purchase and your full order will be shipped once the preorder item arrives in stock.

Please email contact@noniandco.co.nz immediately and we are only able to change the shipping address if the order has not been shipped already.

Yes, we are able to ship to PO Boxes within NZ. However, we are only able to deliver to physical addresses internationally, which can be home or work as we are unable to deliver to PO BOXES outside of NZ.

Most orders get shipped within 2-3 working days of placing the orders. Orders are not shipped on the weekends or holidays.

**Please also note that business days do not include weekends or national public holidays.

We use CourierPost for all New Zealand order - which is next business day delivery (except Rural areas). We use DHL Express service for all international orders.

You will receive an email with a tracking number. Please check your Spam/Junk folder for your tracking email from COURIER POST OR DHL as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by emailing contact@noniandco.co.nz to receive your tracking number.

To track your order, NZ customers please go to www.courierpost.co.nz & all international orders can be tracked on www.dhl.com/track

Once your parcels have left our warehouse they are then property of COURIERPOST/DHL. NONI & CO. is legally not responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at contact@noniandco.co.nz

Noni & Co. is not liable to file claims for delivered packages, however we will do the needful for packages that are not delivered.

All sale items are final sales and cannot be returned or exchanged. Please click here for our Returns Policy.

Returns are usually processed within 7 working days of receiving your return.