Return Policy

We want you to love your purchase, so if for any reason an item is not what you expected, the wrong colour or size or you are unhappy with it in anyway, it can be returned for a credit note (excluding shipping costs) provided that it is as new and in saleable condition.

Noni & Co. does not offer returns or exchanges on Sale Items so please choose your sale purchases carefully.

The following conditions must be met for your product to be eligible for a return:

  • The item is unused, unworn and in brand new condition with packaging intact and the original labels attached
  • The item is returned within 14 days of being received by you.

In order to make a return, please contact us on contact@noniandco.co.nz with your order number and reason for return. We will then send you return instructions. We recommend you pay for tracked shipping, as we do not accept responsibility for any returns lost in transit. Returned items not received in their original state will be automatically returned to the customer. Noni & Co. reserve the right to reject a return if we conclude it is not in a new condition.

FAULTY ITEMS

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. However, if for some reason you think you have received a faulty item, please contact us within 5 business days of receiving your item so we can offer you a resolution.

EXCHANGES

In the case where you would like to exchange your purchase for a different size/colour/product, we kindly ask that you place a new order as we cannot guarantee that your desired item will be in stock once your return arrives to the Noni HQ.

Store credit (e-gift card) is valid for 1 year. Postage is not refunded/added to your credit.

RETURNS USING AFTERPAY & LAYBUY

Returns remain subject to Noni & Co's returns policy. If you wish to return your item/s, send them back to us as you would for a normal order. When we receive the item/s and accept your return, we will issue a credit note for the total value of the item/s returned.

Your agreement with AfterPay/LayBuy will still stand and you will continue to pay any scheduled repayments.

Returns can be sent to :

NONI & CO

PO Box 87134, Meadowbank

AUCKLAND 1072, New Zealand